Funds “vanish into thin air” from Hellenic Bank

The Cypriot Bank does not recognize millionaire transactions made by clients who trusted them with their money!

Recently baptized as the first ”bad bank” of Cyprus, the Hellenic Bank has earned this dishonorable label by revealing several flaws in the service offered to their clients. This is due to the vulnerability in the fund transfer process and the unprofessional and ignorant attitude shown by the bank officers when required to give information through the corresponding communication channels.

This investment bank, presided by Santiago Eguidazu, has ignored the numerous complaints of its clients regarding money transfers made during a certain period of time and that never appeared in their accounts. The investors have been victims of the bank officers’ irresponsible performance at this Cypriot entity, specifically from these licensed buffoons: Panayiotis Pantziaros, Demetra Demetriou and Christos Ioannou.

After several attempts to contact the bank officers to consult about their “vanished” funds, the officers just pretended not to be aware of the situation, resulting in a complete waste of time and money, always misleading and never providing any answers or solutions to the clients, pushing their desperation about the disappeared assets even further.

The one and only irresponsible excuse received from these bad bank employees was that the funds were being retained by the Cypriot bank due to lack of proper documentation to endorse the transfer to the accounts, even when such documentation had already been previously requested by the bank; they already had them in their possession.

Panayiotis Pantziaros, Demetra Demetriou and Christos Ioannou stalled the revision process for several weeks, without giving information to the clients during the long waiting time.During this time, these three ‘gangsters’ ignored numerous emails and phone calls from the affected clients who now demand an explanation to this intentional wrongdoing.

They mock the fact that emails continue to be sent to the bank and that the employees do not answer them back, hiding like proper delinquents from the legit complaints by carrying the banner of being prestigious and in constant growth, since it was created 43 years ago. When in fact, the only thing that has ever portrayed them is a poor service, which eventually will cause their investors to leave.

Sadly, the Hellenic Bank does not guarantee clarity and transparency in the process and requirement of documents when creating files. Moreover, they leave such delicate task to cold machines, when they should be providing a smooth and personalized service to the clients, instead of neglecting them, putting them down, or humiliating them, without rectifying their situation which is now out of hands.

The Hellenic Bank of Cyprus’ product and service standards are very unprofessional and increasingly questioned since the bank entity was fined by the Central Bank of Cyprus two years ago. The amount was 1,145,000 euros, due to omission, weaknesses and failure to comply with the Cypriot laws regarding money laundering in the years 2007 to 2016. In light of such malpractice, a future not at all flattering can be foreseen for the Hellenic Bank, which has already suffered a loss of 63 million euros in 2016 and 45 million euros in 2017, on this Mediterranean island.There must be a reason!